We strongly believe in our products and want every customer to be satisfied. This is the reason for the Enhance Health Sciences, LLC guarantee. But due to the inevitable fraudulent activity that can occur when purchases are done in an internet setting, and to guarantee the quality of services and products the consumer receives, We will only accept returns of merchandise purchased directly from our website (www.enhancehs.com)
Return Policy Guidelines:
- Dietary Supplements reimbursement requests will only be considered if the respective dietary supplement’s packaging is unopened, and if the dietary supplement is in the original packaging.
- Shipping costs are NON-REFUNDABLE for any purchase deemed free shipping or on a discounted item.
- To be considered for a refund, Enhance Health Sciences, LLC must receive the respective item within fifteen (15) days of the item’s purchase date. We are not responsible for any delays/loss in transit related to the USPS service or any other courier services.
- In all cases, refunds will SOLELY and EXCLUSIVELY be made to the credit card used for the original purchase, or any other original purchase method of payment (MOP). Refunds will NOT be done to any alternative accounts, methods of payment or cash, that were NOT used originally for the purchase.
- You the customer will be responsible for the return shipping costs of the item.
- In the event that a return label is provided by Enhance Health Sciences LLC, the label is only applicable for the original packing (e.g., box or packet) that the ordered products was shipped and arrived in. If the original packing has been discarded, please consult with a USPS employee at your local post office to match the return packaging size, to avoid additional shipping fees that are non-refundable, or will not be covered by Enhance Health Sciences LLC.
- The original packing slip is required for merchandise to be considered for reimbursement.
After the Package arrives at our facility it will be inspected
The Package must meet the following criteria:
Original Shipping Label
- Dietary Supplement unopened and in Original packaging
- Original Purchase slip included in the packaging.
- Reimbursement to the ORIGINAL method of payment used, will be done 1-15 days after the package is inspected.
Please note that we DO NOT have the ability to track your returned item nor we are responsible for the amount of time it takes for the item to be returned. (FOB)Free On-Board shipping point.
ENHANCE HEALTH SCIENCES LLC IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE SINCE WE ARE NOT A SHIPPING COMPANY, AFTER THE PACKAGE LEAVES OUR FACILITIES ANY CLAIM OF LOST OR STOLEN MUST BE HANDLED DIRECTLY WITH THE SHIPPING COMPANY.